Pet Supplies

Our Policies

Shipping Policy

Shipping policy
Last updated: November 15, 2025

General Information
• Shipping options vary by product. Please refer to each product listing for specific shipping or pickup availability. Our general policies are as follows:

Carriers & Processing Time
• Orders ship via U.S.P.S., DHL, UPS, and FedEx.
• Orders received by 2:00 PM EST are prepared for shipping the same business day. Orders received after 2:00 PM EST are prepared the next business day. Business days are Monday through Friday, excluding federal holidays.

• Tracking numbers and carrier are provided for all shipped orders when available.

Shipping Costs
• Most products we offer include free shipping within the 48 continental United States.
• Products not eligible for free shipping will display calculated shipping at checkout based on the shipping address provided.
• Products not eligible for either free or paid shipping may be picked up at our warehouse in Davie, FL by appointment.

Freight Shipments
• Oversized or overweight items requiring freight shipping will be shipped by the carrier / freight forwarder / 3rd party logistics provider of our choice.
• Unless otherwise arranged, freight deliveries are curbside only.
• Failure to provide accurate information that results in additional costs shall be the sole responsibility of the purchaser / customer.

International Shipping
• Any customs duties, taxes, or import fees will be the responsibility of the customer.
• Delivery times may vary based on customs clearance.

Responsibility & Claims
• Risk of loss or damage transfers to the customer once the carrier accepts the package.
• Please inspect shipments promptly and report any damage or incorrect items to info@signatureproductsales.com within 48 hours of delivery.

Contact
• Questions? Email us at info@signatureproductsales.com before placing your order.

Return Policy

Return Policy
Last updated: November 15, 2025

At Signature Product Sales LLC, we want you to be fully satisfied with your purchase. Please review the following terms and conditions before requesting a return.

How to Request a Return
To initiate a return, you must email us at info@signatureproductsales.com within 10 calendar days of receiving your order. Requests made by phone, text, mail, or courier will not be accepted. Your email must include:
• Your order number.
• Product description(s).
• Clear photo(s) of the item(s), (we may request additional images if needed).
• Reason for return.

Refund Process
• Within two (2) business days of receiving your request and required information, we will review your case. We will then email you either to request further details or to provide return shipping instructions.
• If approved, you must ship the product(s) back to us within seven (7) calendar days of our approval email.
• You are responsible for all return shipping costs and may choose any carrier. We strongly recommend using a trackable and insured service, as we are not responsible for returns lost in transit.
• All returned items are inspected within 48 hours of receipt (excluding weekends and holidays). You will be notified by email whether your return has been approved.
• If approved, your refund will be issued within 48 hours (excluding weekends and holidays) to the original payment method.
• Please note: processing times by banks, credit card issuers, PayPal, or other payment providers are beyond our control and may delay the appearance of funds.

Conditions for Returns
Refunds will only be issued if returned items are:
• Unused
• Undamaged
• In their original packaging
• All approved refunds are subject to a 10% restocking fee, deducted from the refund amount. This fee covers inspection, repackaging, and processing costs.

Exceptions
The following items are non-refundable, non-exchangeable, and not eligible for credit:
• Clearance or sale items
• Digital downloads
• Coins / currency
• Custom or personalized orders

Legal Rights
Nothing in this policy affects your rights under applicable consumer protection laws in your state or country. Where such laws provide additional protections, those protections will apply.

Privacy Policy

Privacy policy
Last updated: September 24, 2025

Signature Product Sales LLC operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Signature Product Sales LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@signatureproductsales.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Affiliate Disclosure

Affiliate Disclosure
Last updated: September 18, 2025.

At Signature Product Sales LLC, transparency and integrity are core to how we do business. For that reason, we want you to know that some of the links, banners, product mentions, or recommendations you see on our website, social media channels, and marketplace listings are affiliate links. This means we may earn a commission if you click a link and make a purchase, at no additional cost to you.

Our Commitment to You
• We only recommend or promote products and services that we genuinely believe provide value to our customers.
• Compensation from affiliate relationships never affects the price you pay.
• Any views or opinions expressed are our own and not influenced by affiliate partnerships.

Where This Applies
• Shopify Store: Certain product descriptions, blogs, or banners may include affiliate links.
• Social Media (Facebook, Instagram, Pinterest, TikTok): Posts, stories, reels, pins, and videos may include affiliate links. These will always be accompanied by a clear disclosure (e.g., “This post contains affiliate links. I may earn a commission at no cost to you.”).
• Amazon: As an Amazon Associate, Signature Product Sales LLC earns from qualifying purchases. This statement is prominently displayed as required by Amazon Associates Program policy.
• eBay: As a participant in the eBay Partner Network (EPN), we may earn commissions when users click links and make qualifying purchases.
• Other Affiliate Programs: We may also participate in additional affiliate or partner programs, and any such links will always be disclosed in a clear and conspicuous manner.

Why We Use Affiliate Links
Affiliate programs provide a way for us to cover the costs of operating our online store, maintaining our website, and creating valuable content for our community.

Legal Compliance
This disclosure is provided in compliance with:
• The U.S. Federal Trade Commission (FTC) Endorsement Guides.
• The Amazon Associates Program Operating Agreement.
• The eBay Partner Network Terms of Service.
• Applicable disclosure requirements on Facebook, Instagram, Pinterest, TikTok, and other platforms.

Questions
If you have any questions about this affiliate disclosure or our affiliate relationships, please contact us at:

Signature Product Sales LLC
info@signatureproductsales.com

Terms of Service

OVERVIEW
Welcome to Signature Product Sales LLC! The terms “we”, “us” and “our” refer to Signature Product Sales LLC. Signature Product Sales LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Signature Product Sales LLC is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important
information about your legal rights and cover areas such as warranty
disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by
these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the
age of majority in your state or province of residence, and you have given us
your consent to allow any of your minor dependents to use the Services on
devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or
purchasing any of the products or services we offer, you may be asked to
provide certain information, such as your email address, billing, payment, and
shipping information. You represent and warrant that all the information you
provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account
credentials and for all of your account activity. You may not transfer, sell,
assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products
and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and
configuration.

We do not warrant that the appearance or quality of any products or services
purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without
notice at our sole discretion. We reserve the right to discontinue any product
at any time and may limit the quantities of any products that we offer to any
person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Signature Product Sales LLC reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Signature Product Sales LLC confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Signature Product Sales LLC may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or
cancel an order, we will attempt to notify you by contacting the e‑mail,
billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with
our Refund Policy.

You represent and warrant that your purchases are for your own personal or
household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The
price charged for a product or service will be the price in effect at the time
the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes,
shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in
physical stores or in online or other stores operated by third parties. We may
offer, from time to time, promotions on the Services that may affect pricing
and that are governed by terms and conditions separate from these Terms. If
there is a conflict between the terms for a promotion and these Terms, the
promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and
account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is
true, correct, and complete, (ii) you are duly authorized to use such credit
card for the purchase, (iii) charges incurred by you will be honored by your
credit card company, and (iv) you will pay charges incurred by you at the
posted prices, including shipping and handling charges and all applicable
taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are
estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design,
selection, and arrangement thereof, are owned by Signature Product Sales LLC,
its affiliates or licensors and are protected by U.S. and foreign patent,
copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of,
publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed
as granting a license or other rights to you under any patent, trademark,
copyright, or other intellectual property of Signature Product Sales LLC,
Shopify or any third party. Unauthorized use of the Services may be a violation
of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Signature Product Sales LLC.

Signature Product Sales LLC’s names, logos, product and service names,
designs, and slogans are trademarks of Signature Product Sales LLC or its
affiliates or licensors. You must not use such trademarks without the prior
written permission of Signature Product Sales LLC. Shopify’s name, logo,
product and service names, designs and slogans are trademarks of Shopify. All
other names, logos, product and service names, designs, and slogans on the
Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind
and without any endorsement. We shall have no liability whatsoever arising from
or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at
your own risk and discretion and you should ensure that you are familiar with
and approve of the terms on which tools are provided by the relevant
third-party provider(s).

We may also, in the future, offer new features through the Services (including
the release of new tools and resources). Such new features shall also be deemed
part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or
operated by third parties (including any embedded third party functionality).
We are not responsible for examining or evaluating the content or accuracy of
any third-party materials or websites you choose to access. If you decide to
leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any
third-party websites, or your purchase or use of any products, services,
resources, or content on any third-party websites. Please review carefully the
third-party's policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the
third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Signature Product Sales LLC is powered by Shopify, which enables us to provide
the Services to you. However, any sales and purchases you make in our Store are
made directly with Signature Product Sales LLC. By using the Services, you
acknowledge and agree that Shopify is not responsible for any aspect of any
sales between you and Signature Product Sales LLC, including any injury,
damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and
liabilities arising from or related to your purchases and transactions with
Signature Product Sales LLC.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our
Privacy Policy, which can be viewed on our home page, and certain personal
information may be subject to Shopify’s Privacy Policy, which can be viewed on our home page. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes
personal information about your access to and use of the Services in order to
provide and improve the Services for you. Information you submit to the
Services will be transmitted to and shared with Shopify as well as third
parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy, which can be viewed on our home page, for more details
on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas,
suggestions, feedback, reviews, proposals, plans, or other content
(collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable,
royalty-free license to use, reproduce, modify, publish, distribute and display
such Feedback in any medium for any purpose, including for commercial use.

We may, for example, use our rights under this license to operate, provide,
evaluate, enhance, improve and promote the Services and to perform our
obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary
rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene or otherwise objectionable or
violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party,
including copyright, trademark, privacy, personality or other personal or
proprietary right. You further agree that your Feedback will not contain
libelous or otherwise unlawful, abusive or obscene Feedback, or contain any
computer virus or other malware that could in any way affect the operation of
the Services or any related website. You may not use a false email address,
pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any Feedback. You are solely responsible for
any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not
access or use the Services, directly or indirectly: (a) for any unlawful or
malicious purpose; (b) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (c) to infringe upon or
violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Signature Product Sales LLC, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy,
sell, resell or exploit any portion of the Services; (c) collect or track the
personal information of others; (d) spam, phish, pharm, pretext, spider, crawl,
or scrape; or (e) interfere with or circumvent the security features of the
Services or any related website, other websites, or the Internet. We reserve
the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part
thereof) in our sole discretion at any time without notice, and you will remain
liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely
for general information purposes. We do not warrant the accuracy, completeness,
or usefulness of this information. Any reliance you place on such information
is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY Signature Product Sales LLC, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Signature Product Sales LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS
AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT,
INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY
LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Signature Product Sales LLC,
Shopify, and our affiliates, partners, officers, directors, employees, agents,
contractors, licensors, and service providers from any losses, damages,
liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service
or the documents they incorporate by reference, (2) your violation of any law
or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be
unreasonably withheld). You will cooperate in the defense of indemnified
claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be
unlawful, void or unenforceable, such provision shall nonetheless be
enforceable to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of
any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms
of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on
this site or in respect to the Service constitutes the entire agreement and
understanding between you and us and governs your use of the Service,
superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be
construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights
or obligations under these Terms without our prior written consent, and any
such attempt will be null and void. We may transfer, assign, or delegate these
Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Signature Product Sales LLC is headquartered. You and Signature Product Sales LLC consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will
not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on
this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We
will notify you of any material changes to these Terms in accordance with
applicable law, and such changes will be effective on the date specified in the
notice. Your continued use of or access to the Services following the posting
of any changes to these Terms of Service constitutes acceptance of those
changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
info@signatureproductsales.com.

Our contact information is posted below:
Signature Product Sales LLC
12555 Orange Drive, Suite 4234, Davie, FL 33330.
info@signatureproductsales.com

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Politique d'expédition
Politique de retour

Dernière mise à jour : 18 septembre 2025

Informations générales

Les options de livraison varient selon le produit. Veuillez consulter la fiche produit pour connaître les modalités de livraison ou de retrait. Nos politiques générales sont les suivantes :

Transporteurs et délais de traitement

Nous expédions principalement via USPS et DHL .
Les commandes reçues avant 14h00 HNE sont préparées pour expédition le jour ouvrable suivant. Les commandes reçues après 14h00 HNE sont préparées le jour ouvrable suivant.
Les jours ouvrables sont du lundi au vendredi, à l’exclusion des jours fériés fédéraux.
Des numéros de suivi sont fournis pour toutes les commandes expédiées lorsqu'ils sont disponibles.

Frais de livraison

De nombreux produits incluent la livraison gratuite dans les 48 États contigus des États-Unis.
Les produits non éligibles à la livraison gratuite afficheront les frais de livraison calculés au moment du paiement en fonction de l'adresse de livraison fournie.
Les produits non éligibles à la livraison gratuite ou payante peuvent être récupérés dans notre entrepôt de Davie, FL sur rendez-vous .

Livraison locale

Certains produits peuvent être disponibles pour une livraison locale via des services affiliés à Square tels que Uber et Postmates .
Les frais et conditions de livraison sont fixés par ces services tiers et Signature Product Sales LLC n'est pas affilié à eux.

Expéditions de fret

Les articles surdimensionnés ou en surpoids nécessitant une expédition de fret peuvent faire l'objet d'un devis de notre part sur demande.
Les clients peuvent également choisir d’organiser leur propre transport de fret.
Sauf accord contraire, les livraisons de fret se font uniquement en bordure de trottoir .

Expédition internationale (à venir)

Une fois l'expédition internationale disponible, tous les droits de douane, taxes ou frais d'importation seront à la charge du client.
Les délais de livraison peuvent varier en fonction du dédouanement.

Responsabilité et réclamations

Le risque de perte ou de dommage est transféré au client une fois que le transporteur accepte le colis.
Veuillez inspecter les envois rapidement et signaler tout dommage ou article incorrect à info@signatureproductsales.com dans les 48 heures suivant la livraison .

Contact

Des questions ? Envoyez-nous un courriel à info@signatureproductsales.com avant de passer commande.

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